Refund policy
At ParaVida, we want you to be fully satisfied with your purchase. If you are not happy with your order, you may request a return or refund according to the terms below.
Return Eligibility
- Items must be returned within 30 days of purchase.
- Products must be unused and in the original packaging.
- Proof of purchase (order confirmation email or order number) is required.
Non-Returnable Items
Certain types of goods cannot be returned, including:
- Opened or used products
- Sanitary or hygiene products
- Hazardous or flammable materials
Refund Process
Once we receive and inspect your returned item, we will notify you by email regarding the approval or rejection of your refund.
If approved, the refund will be processed and a credit will automatically be applied to your original payment method.
Return Shipping
Customers are responsible for paying return shipping costs unless the item was damaged or defective.
Damaged or Defective Items
If your product arrives damaged or defective, please contact us within 48 hours of delivery.
Contact Us
If you have questions regarding your order or refund request, please contact our support team.
Email: info@paravida.net